fb88 Privacy Policy

1. Introduction

fb88 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the fb88 platform at fb88.onl. This Privacy Policy sets out in detail the types of personal data we collect, the purposes for which we process that data, the third parties with whom we may share data in limited circumstances, and the rights available to you in relation to your personal data.

This Privacy Policy applies to all visitors, registered players, and any other individuals who access or use the fb88 platform, including through any associated mobile web pages. It should be read alongside the fb88 Terms and Conditions, which govern your use of the platform as a whole. By using the fb88 platform, you confirm your acceptance of this Privacy Policy.

2. Personal Data We Collect

fb88 collects personal data in two principal ways: information you provide to us directly, and information we collect automatically when you use the platform. The categories of personal data we collect are set out below.

Data You Provide Directly

• Identity information: full name, date of birth, and gender, collected during account registration to verify that you meet the minimum age requirement of 21 years.
• Contact details: email address, mobile phone number, and, where applicable, your home address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
• Payment information: the payment method used for deposits and withdrawals (bKash number, Nagad number, Rocket number, Upay number, or card details). Full card numbers are never stored by fb88 — payment processing is handled by our payment partners.
• Identity verification documents: government-issued photo ID and proof of address submitted during the KYC (Know Your Customer) verification process.
• Communications: any messages, support requests, complaints, or feedback you submit to fb88 through the platform or by email.

Data Collected Automatically

• Device and browser information: IP address, device type, operating system, browser type and version, and mobile network information.
• Usage data: pages visited on the fb88 platform, time and date of access, game sessions played, bets placed, deposit and withdrawal transactions, and other in-platform activity.
• Cookies and similar technologies: session cookies, persistent cookies, and tracking pixels used to remember your preferences and improve the platform experience.
• Geolocation data: general location data derived from your IP address, used to ensure compliance with geographic eligibility requirements and to detect unusual account activity.

3. How We Use Your Personal Data

fb88 processes personal data only where there is a valid legal basis to do so. The purposes for which we use personal data collected from or about you are as follows:

• Account management: to create, verify, and manage your fb88 account; to process deposits and withdrawals; and to provide you with access to the games and services available on the platform.
• Legal and regulatory compliance: to carry out identity verification (KYC), to comply with applicable anti-money laundering obligations, and to fulfil any other legal or regulatory requirements applicable to fb88's operations.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other illegal or prohibited activities on the platform.
• Platform improvement: to analyse usage patterns and platform performance data in order to improve the features, content, and overall user experience available on the fb88 platform.
• Marketing communications (where you have opted in): to send you information about promotions, bonuses, new games, and other offers available on the fb88 platform. You may withdraw your consent to receive marketing communications at any time.

4. Sharing Your Personal Data

fb88 does not sell, rent, or trade personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

Payment Processors

To process deposits and withdrawals, fb88 shares the necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers are bound by their own privacy obligations and are not permitted to use your data for any purpose other than processing the transaction.

Identity Verification Providers

fb88 may use specialist third-party identity verification and KYC service providers to assist in verifying the identity and age of account holders. These providers process identity documents under strict contractual and data security obligations and are prohibited from using your data for any other purpose.

Legal and Regulatory Authorities

fb88 may be required by applicable law, court order, or legitimate regulatory request to disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities. In such cases, fb88 will disclose only the minimum data necessary to comply with the legal obligation, and will notify you where permitted by law.

5. Cookies and Tracking Technologies

fb88 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used on the fb88 platform are as follows:

• Essential cookies: required for the platform to function correctly. These cookies manage your login session, remember your security preferences, and enable core platform features. They cannot be disabled without impairing the basic functionality of the platform.
• Analytical cookies: used to collect aggregated, anonymised data about how visitors use the fb88 platform. This information is used to improve platform design, content, and performance. Analytical cookies do not identify you as an individual.
• Functional cookies: used to remember your preferences and personalisation choices on the fb88 platform, such as your preferred language setting, to provide you with a more tailored experience on return visits.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the fb88 platform and may prevent you from accessing certain features including the ability to log in to your account. For more information on how to manage cookies, please refer to your browser's help documentation.

6. Your Data Rights

As a user of the fb88 platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact the fb88 support team at [email protected].

Right of Access

You have the right to request a copy of the personal data fb88 holds about you. This is known as a subject access request. We will provide you with a copy of your data within a reasonable period of receiving your request, subject to verification of your identity.

Right to Rectification

You have the right to request that fb88 correct any inaccurate personal data we hold about you. You may also request that incomplete personal data be completed. We will correct any inaccuracy promptly upon receiving your request and verifying your identity.

Right to Erasure

You have the right to request that fb88 delete personal data we hold about you in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. Please note that this right is subject to our legal obligation to retain certain records for compliance purposes. Where we are unable to fulfil a deletion request in full, we will explain the reason.

Right to Restriction of Processing

You have the right to request that fb88 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being investigated, or where you object to processing and fb88 is considering that objection. Where processing is restricted, fb88 will continue to store your data but will not otherwise process it without your consent, except in limited circumstances.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to fb88 in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another data controller where this is technically feasible.

Right to Object

You have the right to object to the processing of your personal data where fb88 is processing it on the basis of legitimate interests, or for direct marketing purposes. Where you object to processing for direct marketing, fb88 will cease that processing immediately. Where you object on grounds of legitimate interests, fb88 will assess whether its interests override your rights and will inform you of the outcome.

7. Data Security

fb88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated regularly to reflect current best practice in data security.

Technical Measures

The technical security measures fb88 employs include:

• SSL (Secure Socket Layer) encryption for all data transmitted between users' devices and the fb88 platform.
• Encrypted storage of sensitive data including identity verification documents and payment-related records.
• Access controls restricting access to personal data to authorised personnel only, based on the principle of least privilege.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fb88 will notify affected users without undue delay. Notification will be provided through the contact details held on your account. fb88 maintains an internal data breach response procedure to ensure that breaches are identified, contained, and reported promptly.

8. Data Retention

fb88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law or regulation. The retention periods that apply to different categories of personal data are determined by the nature of the data and the purpose for which it is held.

Account Data Retention

Where an account remains active, fb88 retains account and transaction data for the duration of the account relationship and for a minimum period of five years following account closure, to comply with anti-money laundering record-keeping requirements and to resolve any disputes that may arise after account closure.

Marketing Data Retention

Where you have consented to receive marketing communications, fb88 retains the data necessary to send those communications for as long as you remain opted in, or until you withdraw your consent. Following opt-out, fb88 retains a suppression record to ensure you are not inadvertently contacted again.

9. Your Rights in Summary

For convenience, the rights available to you in relation to your personal data held by fb88 are summarised as follows:

• Right to access: request a copy of the personal data fb88 holds about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data in certain circumstances.
• Right to restriction: request that fb88 restrict the processing of your personal data.
• Right to object: object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact the fb88 support team by email at [email protected]. Please note that this email address is for written correspondence only and must be typed manually — it is not a clickable link. fb88 will respond to all data rights requests within a reasonable period and in any event within 30 calendar days of receipt.

10. Third-Party Websites

The fb88 platform may from time to time contain links or references to third-party websites or services. This Privacy Policy applies only to the fb88 platform and does not extend to any third-party website or service. fb88 has no control over the privacy practices of third-party websites and is not responsible for their content or privacy policies.

We recommend that you review the privacy policy of any third-party website you visit before providing any personal information. fb88 accepts no responsibility or liability for the privacy practices of any third party.

11. Changes to This Privacy Policy

fb88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice by displaying a notification on the fb88 platform. The date at the top of this page indicates when the Privacy Policy was most recently updated. We encourage you to review this Privacy Policy periodically to stay informed of how fb88 is protecting your personal data.

Continued use of the fb88 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised Privacy Policy, you should discontinue use of the fb88 platform and contact our support team to request account closure.

12. Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translation of this Privacy Policy, the English version shall prevail. All formal communications between fb88 and account holders regarding data privacy matters will be conducted in English as the primary language.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which fb88 processes your personal data, please contact the fb88 support team. Our support team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Contact email: [email protected] (plain text only — not a clickable link). Please type this address manually into your email client. fb88 will not ask you to provide your account password, full payment card details, or PIN number in any email or support communication.

14. Responsible Gaming and Data

fb88 uses certain personal data — including your deposit history, betting activity, session duration, and self-exclusion status — to support responsible gaming obligations. This includes identifying patterns of play that may indicate problem gambling behaviour and taking appropriate steps in line with our Responsible Gaming policy. This use of your data is based on our legal obligation to promote responsible gaming and to protect vulnerable players. For more information, please read our Responsible Gaming page available at fb88.onl/responsible-gaming.